Rockwall Finance Bank grade thinking without bank friction.

Legal

Complaints & Disputes

Last updated: [DATE]

Placeholder, replace before launch. This page must be replaced with the Complaints Policy template provided by your aggregator ([AGGREGATOR NAME]) and reviewed by a legal adviser before the site goes live. A complaints process is a mandatory regulatory requirement under the National Consumer Credit Protection Act.

Our commitment

Rockwall Finance Pty Ltd is committed to resolving any complaint promptly and fairly. We take all feedback seriously.

How to make a complaint

You can raise a complaint in writing to:

Rockwall Finance Pty Ltd
[MAILING ADDRESS]

Or via our contact form, noting your message is a formal complaint.

What happens next

We will acknowledge your complaint within 1 business day and aim to resolve it within 30 days. We will keep you informed of progress.

If you are not satisfied

If your complaint is not resolved to your satisfaction, you may escalate to our aggregator [AGGREGATOR NAME] or to the Australian Financial Complaints Authority (AFCA).

AFCA
Website: www.afca.org.au
Phone: 1800 931 678
Post: GPO Box 3, Melbourne VIC 3001

Credit-related complaints

For complaints relating to credit activities, the above process applies. Rockwall Finance Pty Ltd is Credit Representative [CR NUMBER] of [AGGREGATOR NAME] ABN [AGGREGATOR ABN] Australian Credit Licence [ACL NUMBER].